Vocational Placement Kit-BSBXCM401 Apply communication strategies in the workplace Compliance Resources Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT611 Develop ICT strategic business plans ICTSAD604 Manage and communicate ICT solutions ICTSAD608 Perform ICT-focused enterprise analysis ICTSAD611 Manage assessment and validation of ICT solutions ICTNWK603 Plan

configure and secure a small office or home office network ICTSAS410 Identify and resolve client ICT problems ICTSAS412 Action change requests Elective Units ICTNWK401 Install and manage a server Group B ICTNWK404 Install

Stage 5: The RPL Trainer and Assessor Kit

maintain and modify customer premises communications cabling: ACMA Open Rule ICTCBL323 Test cables and systems on customer premises ICTCBL301 Install

Vocational Placement Kit-BSBXCM401 Apply communication strategies in the workplace Compliance Resources Units of competency ICTSAS305 ProvideA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.