RPL Kit-AUMGQA001 Apply workplace technical quality standards FSK aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency CHCPRT001 Identify and respond to children and young people at risk HLTAHW038 Assess and promote physical and emotional wellbeing of children HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW039 Monitor early childhood growth and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC318D Cure concrete RIICRC313E Conduct concrete road curing and texturing operations RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK562 Configure internet gateways If you require RPL Kits with comprehensive benchmarking

Core units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCDEV002 Analyse impacts of sociological factors on clients in community work and services CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CCHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective Units CHCCCS004 Assess co-existing needs Group A CHCCSM004 Coordinate complex case requirements Group A CHCCSM005 Develop

RPL Kit-AUMGQA001 Apply workplace technical quality standards FSK aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information