SCORM Compliant Package-SITXCCS008 Develop and manage quality customer service practices PMA Units of competency CHCAOD008 Provide

Units of competency CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

knives and guides * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO204 Follow site biosecurity procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR2070 Apply quality systems and procedures FBPOPR3008 Load and unload tankers FBPOPR2066 Apply sampling procedures FBPOPR3009 Participate in sensory analyses * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCCS008 Develop and manage quality customer service practices PMA Units of competency CHCAOD008 Provide* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.