Self-Study Guide-SITXCCS007 Enhance customer service exoperiences SLE compare and use highly familiar

compare and use highly familiar measurements for work FSKNUM005 Use familiar 2D shapes for work FSKDIG001 Use digital technology for short and basic workplace tasks FSKDIG002 Use digital technology for routine and simple workplace tasks FSKOCM001 Participate in highly familiar spoken exchanges FSKOCM002 Engage in short and simple spoken exchanges at work FSKRDG002 Read and respond to short and simple workplace signs and symbols If you require RPL Kits with comprehensive benchmarking

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective Units ICTDBS604 Build data warehouses ICTDBS605 Develop knowledge management strategies ICTDBS606 Determine database functionality and scalability< ICTICT523 Gather data to identify business requirements ICTNWK603 Plan

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status If you require RPL Kits with comprehensive benchmarking

Core Units AHCLSK234 Apply animal welfare principles to handling and husbandry of livestock AHCSHG212 Assist in preparing for shearing and crutching AHCWHS202 Participate in workplace health and safety processes AHCWOL205 Pen sheep AHCWOL206 Perform board duties AHCWOL207 Carry out wool pressing Elective Units AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications FNSFLT212 Develop and use savings plans If you require RPL Kits with comprehensive benchmarking

charge and replace batteries and jump-start vehicles AURSAA001 Process customer complaints in an automotive workplace AURSCA101 Select and supply automotive parts and products AURSCA104 Carry out cash and non-cash payment operations AURVTA001 Prepare vehicles for customer use AURVTG008 Cut and process vehicle and machinery flat laminated glass AURVTG011 Install side vehicle windows * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCCS007 Enhance customer service exoperiences SLE compare and use highly familiarOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the